Privacy Policy
Berkshire Housing Group Ltd is responsible for personal information collected through this website and related enquiries.
What we collect and why
We collect your contact details, property information and correspondence when you enquire. Our website providers may also collect technical information, including IP addresses, browser details and security logs.
We use this information to respond to enquiries, assess properties, arrange services, maintain records and protect our business. We rely on legitimate interests, steps requested before entering a contract, contractual necessity or legal obligations, as applicable.
Optional marketing and optional analytics or advertising tracking rely on your consent. You can withdraw consent at any time.
Providing enquiry details is voluntary, but without relevant information we may be unable to respond. Please avoid submitting sensitive information or unnecessary details about tenants.
Sharing and security
We share information only where necessary with authorised staff, contractors, IT and administrative providers, professional advisers or authorities. We explain any proposed sharing with housing providers or service partners when progressing your enquiry. We do not sell personal information.
We use appropriate security measures and restrict access. Where providers or contractors access information outside the UK, we use applicable adequacy arrangements or appropriate UK transfer safeguards. Contact us for details or a copy of relevant safeguards.
Retention
We keep information only as long as needed to manage your enquiry or service relationship and meet legal, accounting or dispute requirements. We review inactive enquiries and delete or anonymise information no longer needed.
If you withdraw marketing consent, we may retain minimal details to ensure you are not contacted again.
Cookies
Necessary cookies support website operation. Optional analytics and advertising cookies remain disabled unless you accept them.
Our Cookie Settings explain cookie purposes, providers and durations, and let you change your choices at any time. Rejecting optional cookies does not prevent enquiries.
Your rights
Depending on the circumstances, you may request access, correction, deletion, restriction or transfer of your information, or object to processing. You can object to direct marketing at any time.
Contact info@berkshirehousinggroup.co.uk to exercise your rights. We may need to verify your identity.
You can also complain to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/ or 0303 123 1113.
We may update this policy and will publish the latest version here.
